PRIVACY POLICY
Ottawa Mold Solutions
Last updated: June 13, 2026
1. Introduction
Ottawa Mold Solutions places great importance on the protection of personal information and is committed to complying with applicable privacy laws, including:
- Québec's Act respecting the protection of personal information in the private sector (CQLR, c. P‑39.1), as amended by Law 25; and
- Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected when you use the website ottawamoldsolutions.com.
2. Person in Charge of the Protection of Personal Information
In accordance with applicable laws, Ottawa Mold Solutions has designated a person in charge of the protection of personal information.
Title: Person in Charge of the Protection of Personal Information
Name: Ottawa Mold Solutions
Email: info@ottawamoldsolutions.com
3. Personal Information Collected
Depending on the nature of the services offered and how the website is used, the following personal information may be collected:
- First and last name
- Email address
- Telephone number
- Information submitted through contact forms
- Résumé and professional information (where applicable)
- Technical information (IP address, browser type, device used)
4. Purposes of Collection
Personal information is collected only for specific, explicit, and legitimate purposes, including:
- Responding to information requests
- Providing requested services
- Managing communications, newsletters, or follow‑ups
- Analyzing and improving the website and user experience
- Complying with legal and regulatory obligations
5. Consent
The collection, use, and disclosure of personal information are based on valid, free, and informed consent, except where otherwise permitted or required by law.
Consent may be withdrawn at any time, subject to applicable legal or contractual obligations.
6. Cookies and Similar Technologies
The website uses cookies that are essential to its operation and, where applicable, analytical or functional cookies.
Essential cookies are necessary for the website to function and do not require consent. For analytical, marketing, or profiling cookies, the user's consent is obtained through a separate, prior opt‑in (affirmative action) before such cookies are placed or activated. The consent banner allows users to refuse these cookies as easily as to accept them, and users may change their preferences or withdraw consent at any time. Browser settings may also be used to manage or refuse certain cookies; however, refusing certain cookies may affect how the website functions.
The website also stores a persistent first-party identifier — a randomly generated visitor ID — in your browser's local storage and a cookie. It does not contain your name or contact details. It is used to recognise returning visitors, measure visits, and attribute form submissions to the marketing source that brought you to the site. It is kept for up to two years (renewed on each visit) and can be removed at any time by clearing your browser's site data for this website.
The website additionally computes a device fingerprint — a non-reversible hash derived from your browser and device characteristics (such as screen properties, operating system, browser, language, and graphics capabilities). It does not contain your name or contact details and cannot recover them. It is used to recognise the same device across visits and across the different websites operated on this platform, so that form submissions made by the same device can be associated together. It is computed at each visit and is not used to identify you on websites we do not operate.
Where enabled by the site operator, the website also loads Google Tag Manager and may run a Meta (Facebook) Pixel and similar marketing tags, and may share conversion events (such as a form submission) with advertising platforms server-to-server through the Meta Conversions API. For this purpose, identifiers such as your email address or phone number (in hashed form), advertising click identifiers, and technical data (IP address, browser) may be transmitted to those platforms to measure and improve advertising. These tags are configured per site by the operator.
7. Analytics Tools
Ottawa Mold Solutions may use analytics tools to collect anonymized or aggregated statistical data for the purpose of improving its services and website.
8. Disclosure of Personal Information
Personal information is neither sold nor rented. It may be disclosed to service providers or partners acting on behalf of Ottawa Mold Solutions, where necessary, and subject to contractual safeguards ensuring confidentiality and security.
9. Transfers Outside Québec or Canada
Some service providers may be located outside Québec or Canada. In such cases, Ottawa Mold Solutions conducts a privacy impact assessment beforehand to confirm that the information would receive adequate protection, and governs the transfer through appropriate contractual measures. The transfer proceeds only if the assessment establishes that the information would benefit from adequate protection, having regard to generally recognized personal information protection principles.
10. Security Measures
Ottawa Mold Solutions implements reasonable administrative, technical, and physical security measures to protect personal information against loss, theft, unauthorized access, use, or disclosure.
11. Confidentiality Incidents
In the event of a confidentiality incident presenting a real risk of significant harm, Ottawa Mold Solutions will notify affected individuals and the competent authorities, where required, and will maintain an incident register in accordance with applicable laws.
12. Rights of Individuals
Subject to applicable laws, individuals have the right to:
- Access their personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent
- Request the portability of their personal information, where applicable
- Request that the dissemination of their personal information cease, or that a hyperlink giving access to it be de‑indexed, where the dissemination contravenes the law or causes harm (right to de‑indexing)
- Be informed, where applicable, when a decision concerning them is based exclusively on automated processing, and obtain the personal information used as well as the reasons and principal factors leading to the decision
- File a complaint with the person in charge of the protection of personal information or with the competent authority (in Québec, the Commission d'accès à l'information; elsewhere in Canada, the Office of the Privacy Commissioner of Canada)
13. Retention of Personal Information
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law, after which it is securely destroyed or anonymized.
14. Default Privacy Settings
Where a technological product or service is offered to the public, Ottawa Mold Solutions ensures that, by default, the privacy settings provide the highest level of confidentiality without any action required by the individual. This rule does not apply to the privacy settings of a cookie.
15. Decisions Based on Automated Processing
Ottawa Mold Solutions does not make decisions based exclusively on the automated processing of personal information. Should such a practice be introduced, the individual concerned will be informed of it no later than at the time of the decision and may, upon request, obtain the personal information used, the reasons and the principal factors leading to the decision, and have that information corrected. The individual will also be given the opportunity to submit observations to a person able to review the decision.
16. Personal Information Governance Framework
Ottawa Mold Solutions has established and implements internal governance policies and practices governing the collection, use, disclosure, retention, and destruction of personal information, as well as the roles and responsibilities of personnel and the handling of complaints. This Privacy Policy summarizes the practices relevant to individuals. Detailed information about this governance framework may be obtained, upon request, from the person in charge of the protection of personal information, whose contact details appear in Section 2.
17. Changes to This Policy
This Policy may be amended to reflect changes in our practices or legal requirements. Any amendment is posted on the website with a revised last‑updated date. In the event of a material change, affected individuals are notified by a means likely to reach them. Users are encouraged to review this Policy periodically.